The system introduction of magnet® is based on two fundamental objectives: namely, ensuring
Due to the many years of experience of more than 300 implementations, we focus on a practice-oriented introduction. In doing so, we ensure that the project planning is adapted to the complexity and the customer requirements. Or in other words: 'As comprehensive as necessary, but not over-dimensioned'.
Implementation can take place at the customer's premises. On request, we carry out the introduction but also in our house (This eliminates travel times and expenses).
Webinars are another option. Thus, e.g. Can also realize projects abroad cost-effectively because an on-site software installation with a SaaS solution is no longer required.
The introduction of an in-house solution differs from a SaaS solution only in that a software installation on client servers is necessary.
Within the framework of the development of the product-related application concept, an inventory is made in a first phase.
In a second step the structure will be developed on the basis of the inventory. Here, partial aspects, such as the analysis of the uniqueness of the reconciliation criteria for importing the bank account statements, are taken into account as well as the definition of the selection criteria for the finac interface.
Last but not least, the organizational measures to be taken, such as the technical prerequisites or the preparation of banking communication, are also created.
The introductory support includes
In rare cases, software adjustments or extensions are necessary. These may be e.g. a customer-specific report, or the adaptation of the finac standard file to a system that has not yet been connected.
The software maintenance is included in the operating fees and covers the following services:
Telephone information and support (call center / hotline via the contract telephone number or email@example.com)
Between 08.00 - 12.00 and 13.00 - 17.00 hours
Service level agreement
24 hour standby
In order to ensure optimum use of magnet® in the future, the advice and training of new program versions is of great importance.
Likewise, changes or expansions may become necessary in the course of time due to changed requirements and / or general conditions at the customer's site.
In all these cases, we are available to assist our customers within the scope of the application support.
softcash ag assumes appropriate support in the event of systemic problems during operation. This ensures trouble-free operation and a very high availability of magnet®.